General FAQ

Where is your Dallas Jewelry Store Located?

Lab Diamonds Dallas is located at 5757 Alpha Rd. #610D Dallas, TX 75240. We are down the street from the Galleria Mall. We are located inside office building Alpha Towers on the 6th Floor. When you visit us, please let our receptionist will assist you. 

What types of engagement rings do you offer at your jewelry store?

We offer a wide array of lab diamond engagement rings catering to varied tastes and preferences. Our collection includes Solitaire rings, known for their classic elegance with a single diamond centerpiece. Halo rings, which feature a circle of tiny diamonds that encase a larger central diamond. Three-stone rings, symbolizing the past, present, and future of a relationship. Pave rings, distinguished by tiny diamonds embedded along the band. We also offer custom design services, allowing clients to create their unique dream ring. Our goal is to help each customer find or create the perfect ring that aligns with their personal style and budget.

Does your Jewelry Store in Dallas, TX offer Financing?

We understand that an engagement ring is a significant investment. However, as a wholesale jewelry store, we pride ourselves on offering the best prices for our clients. At this point in time, we are unable to offer financing options for our engagement rings. We work closely with our clients to help them find a ring that aligns with their budget without compromising on quality or design.

What types of engagement rings do you offer?

We offer a wide array of lab diamond engagement rings catering to varied tastes and preferences. Our collection includes Solitaire rings, known for their classic elegance with a single diamond centerpiece. Halo rings, which feature a circle of tiny diamonds that encase a larger central diamond. Three-stone rings, symbolizing the past, present, and future of a relationship. Pave rings, distinguished by tiny diamonds embedded along the band. We also offer custom design services, allowing clients to create their unique dream ring. Our goal is to help each customer find or create the perfect ring that aligns with their personal style and budget.

What is the difference between lab diamonds and natural diamonds?

Lab diamonds and natural diamonds only are different in their origin. Natural diamonds are formed over billions of years under the Earth's crust, under intense heat and pressure conditions. They are then mined, cut, and polished before they reach the consumer. On the other hand, lab diamonds, also known as synthetic or man-made diamonds, are created in a laboratory. They are made using advanced technological processes that replicate the conditions under which natural diamonds form. This results in diamonds that are physically, chemically, and optically identical to natural diamonds. The main advantages of lab diamonds are that they are more environmentally friendly, as no mining is required, and they typically cost less than natural diamonds of similar quality and size.

What kind of customization options do you offer for engagement rings?

We offer a wide array of custom options for engagement rings to ensure every client gets a ring that perfectly represents their unique love story. Clients can choose from different ring styles, metal types, diamond shapes, and carat sizes. They can decide on the number of stones, their arrangement, and the type of setting. We also offer engraving services for those who wish to add a personal message or date to their jewelry. If there's a specific design in mind that our collection does not cater to, our skilled artisans can work with clients to design and craft a completely bespoke ring. Every step of the customization process is client-led, ensuring the final product is a personal and meaningful symbol of their love.

What is your return policy for engagement rings?

At present, we do not offer a return policy for engagement rings. We strongly believe in providing our customers with the highest quality rings, tailored to their specific needs and preferences. We follow a thorough consultation process to ensure every aspect of the ring aligns with the customer's desires. Therefore, all sales are treated as final. We encourage our customers to carefully consider their choices before making a purchase. However, we are always here to help guide you along the way to ensure you are completely satisfied with your selection.

Do you offer financing options for your engagement rings?

We understand that an engagement ring is a significant investment. However, as a wholesale jewelry store, we pride ourselves on offering the best prices for our clients. At this point in time, we are unable to offer financing options for our engagement rings. We work closely with our clients to help them find a ring that aligns with their budget without compromising on quality or design.

Can I view your engagement ring selection in person?

Yes, we would be delighted to showcase our collection to you in person. However, please note that 90% of our customers prefer to create custom rings. Our design consultation for custom engagement rings allows you to design a ring that truly reflects your unique love story. Despite the personalization, we do not charge an extra design fee for custom rings, making it a popular option amongst our clients. We invite you to visit us and explore the myriad of possibilities available to create your dream engagement ring.

What kind of guarantee do you provide with your engagement rings?

We stand behind the quality of our engagement rings, offering a one-year guarantee covering any defects in craftsmanship or materials. This does not include normal wear and tear, or damage caused by accidents or misuse. In the event that there is an issue with your ring within the warranty period, we will repair it free of charge. It's just another way we commit to ensuring you are completely satisfied with your purchase.